Perform assigned responsibilities, collaborate with team members, and adhere to company policies. Strong communication, problem-solving, and work ethic required. Adaptability, initiative, and willingness to learn are valued.

Title - Sales Development Representative (SDR)

Location: Nagpur

Experience Required: 1-2 years in SDR/BDR, inside sales, or outbound prospecting role

Reports To: Business Manager

About Cloud Science Labs

Cloud Science Labs (CSL) is a leading Salesforce implementation and CRM consulting firm with a global presence across the UAE, Australia, and India. As an established Salesforce partner, we deliver end-to-end implementations across Sales Cloud, Service Cloud, Field Service Lightning, Marketing Cloud, and cutting-edge Agentforce/AI solutions.

Role Overview

We're seeking a motivated Sales Development Representative to join our high-growth sales team and drive pipeline generation across UAE, Australia, and India. This is a pure outbound SDR role focused on prospecting, qualifying, and booking discovery meetings with decision-makers at companies looking to transform their business with Salesforce.

As an SDR at CSL, you'll be the critical first touch point in our sales process — identifying ideal-fit prospects, running strategic outreach campaigns across email and LinkedIn, and setting up qualified opportunities for our Account Executives to close. This role is perfect for ambitious individuals looking to break into tech sales and build a foundation for a high-earning sales career.

Key Responsibilities

Outbound Prospecting & Lead Generation

• Execute 80-100 daily touches across email, LinkedIn, and phone to engage prospects in target accounts
• Build and maintain a pipeline of 200+ active prospects across assigned territories and industry verticals
• Research target accounts to identify key decision-makers (VPs of Sales, CROs, Operations Directors, CIOs, IT Leaders)
• Craft personalized, value-driven messaging that resonates with industry-specific pain points
• Leverage sales intelligence tools (LinkedIn Sales Navigator, Apollo) to identify high-intent prospects

Qualification & Discovery

• Qualify inbound leads and self-generated opportunities using BANT or MEDDIC frameworks
• Conduct initial discovery calls to understand prospect challenges, current CRM setup, and business objectives
• Identify buying triggers such as rapid growth, M&A activity, system migrations, or digital transformation initiatives
• Differentiate between tire-kickers and genuine opportunities ready for Account Executive engagement

Meeting Generation & Handoffs

• Book 15-20 qualified discovery meetings per month with senior decision-makers
• Achieve a 70%+ meeting show rate through effective confirmation and pre-meeting nurture sequences
• Provide detailed handoff notes to Account Executives including pain points, budget indicators, timeline, and key stakeholders
• Attend initial discovery calls to ensure smooth transitions and gather feedback for continuous improvement

Multi-Channel Campaign Execution

• Design and execute account-based outreach sequences targeting specific industries or use cases
• A/B test subject lines, messaging angles, call-to-actions, and send times to optimize response rates
• Leverage LinkedIn for social selling: connection requests, thoughtful comments, content sharing, and InMail outreach
• Use sales engagement platforms such as Apollo to scale personalized outreach
• Track and report on key metrics: email open rates, reply rates, LinkedIn acceptance rates, call connection rates

CRM Management & Data Hygiene

• Maintain pristine data quality in CSLForce CRM : accurate contact info, activity logging, lead status updates
• Document all prospect interactions, objections, and insights for marketing and product feedback loops
• Update lead stages and disposition codes to ensure accurate pipeline forecasting
• Provide weekly activity reports and contribute to pipeline review meetings

Continuous Learning & Collaboration

• Develop a working knowledge of Salesforce products, ecosystem, and implementation methodologies
• Stay current on industry trends, competitor positioning, and CSL's evolving service offerings (especially AI/Agentforce)
• Collaborate with marketing to provide ground-level insights on messaging effectiveness and prospect objections
• Participate in ongoing sales training, role-play sessions, and skill development workshops

Required Qualifications

Experience:

• 1-2 years in an SDR/BDR role, inside sales, or high-volume outbound prospecting environment
• Demonstrated success hitting or exceeding monthly meeting quotas (15+ qualified meetings/month preferred)
• Proven ability to maintain high activity levels (80+ touches/day) while delivering quality personalization
• Experience with multi-channel prospecting (email sequences, LinkedIn outreach, cold calling)

Skills:

• Exceptional written communication skills — ability to write concise, compelling emails that get responses
• Strong verbal communication and active listening skills for discovery calls
• Relentless work ethic with intrinsic motivation to hit and exceed targets
• Resilience and grit — comfortable with rejection and able to maintain positivity through high-volume outreach
• Curiosity and coachability — eagerness to learn, test new approaches, and iterate based on feedback
• Strong organizational skills and ability to manage competing priorities (follow-ups, new outreach, meetings)

Technical:

• Hands-on experience with Salesforce CRM (or similar CRM platforms like HubSpot, Pipedrive)
• Proficiency with LinkedIn Sales Navigator and proven social selling tactics
• Familiarity with sales engagement platforms (Outreach, SalesLoft, Apollo, Lemlist, or similar)
• Basic understanding of Consulting sales cycles and enterprise software solutions (or willingness to learn fast)

Nice to Have:

• Previous experience in tech sales, CRM/SaaS prospecting, or consulting services
• Familiarity with Salesforce ecosystem (Sales Cloud, Service Cloud, Marketing Cloud, Agentforce)
• Experience prospecting into multiple geographies or time zones (UAE/Australia/India a plus)
• Industry knowledge in real estate, healthcare, financial services, or manufacturing
• Track record of promotion from SDR to Account Executive role